Home > Customer Support > Returns

Want to Return Your Order?:


Damaged or Defective Product:

Products must be inspected and damages or defects reported to Luxury Lighting Direct ("LLD") within thirty (30) days past invoice date. Upon damage approval with a Return Merchandise Authorization ("RMA") issued by LLD, LLD will have the option of requesting the product shipped back, at the cost to LLD, with the proper RMA and shipping label or have the customer dispose of the product. A new product replacement will be shipped to the customer upon RMA approval at the expense of LLD.

Dissatisfied Purchase:
Products that are in good condition however the customer is dissatisfied with their purchase may return their purchased merchandise up to thirty (30) days past invoice date with no restocking fee. No returns will be accepted post thirty (30) days of invoice date. LLD will accept products back that have been unopened, opened, installed and used and returned under certain conditions. These conditions include but are not limited to; undamaged resalable, perfect condition, slightly used with easy fixes such as, new canopy or chain. Each return request will be managed by a LLD support team member and will be reviewed on a case-by-case basis. No return will be accepted without an approved Return Merchandise Authorization ("RMA") from LLD. The customer is responsible for all costs associated with the return shipment on dissatisfied claim returns. A refund or credit will be issued upon LLD's vendor receipt of the product/s and approved quality check of each product.

Custom orders:
Customer orders are custom-made upon order and are non-cancellable, non-returnable and non-refundable with the exception of manufacturer defects or damages. Customer will have twenty-four (24) hours from placement of custom orders to cancel. After twenty-four (24) hours, a fifty (50) percent deposit will be retained by LLD and cannot be refunded.

Clearance Sales:
Clearance items are considered final-sale items and cannot be returned unless product is received with a manufacturers defect.

Warranty:
LLD lighting fixtures will have a one (1) year limited warranty from the date of invoice on standard, non-clearance purchases. LLD will warrant all its products to be free from defects in material and workmanship. For any LED products, LLD will extend the electrical components for up to five (5) years. All warranties only apply to the original end use purchaser and original installation of products. The warranty is not transferable. The warranty is good for residential and commercial applications. LLD will have the option to repair, replace or make appropriate adjustment on a case-by-case basis.


Online Payments

Proud sponsor of iMentor